Real People.
Real Conversations.
Around the Clock.
Custom call-answering solutions for businesses of all sizes since 1990.
No two businesses are the same.
That’s why our call handling solutions are built to flex with your needs—from everyday support to enterprise-scale service.
For small to midsize businesses, our answering service offers fast pickup times, 24/7 bilingual coverage, and HIPAA-compliant support where needed. It’s a reliable, affordable way to stay responsive—without adding overhead.
For larger teams with higher call volume, our call center services integrate with your CRM, deliver real-time reporting, and scale to support customers, leads, or employees—all with U.S.-based agents trained to represent your brand.
Why Map?
Why do thousands of organizations—from local teams to Fortune 500s—trust Map Communications with their calls?
Because we help them stay responsive, professional, and prepared. Here’s what that looks like in action:
Never miss a lead or urgent call
Our 24/7 U.S.-based agents answer promptly, Whether day, night, holidays, and everything in between.
Protect your reputation with every interaction
Friendly, consistent service that reflects your brand. No bots, no hold music, no “press 1 for frustration.”
Scale smarter, not harder
Whether you’re growing fast or just need a little backup, our flexible plans meet your needs without overcommitting your team.
Reduce administrative burden
We filter the noise, qualify leads, and pass along only what matters, so your staff can focus on higher-value work.
Stay compliant, confidently
Map was the first answering service to achieve HITRUST certification, setting the standard for secure, HIPAA-compliant communications.
Work with people who own the results
We’re 100% employee-owned. That means everyone who answers your calls is personally invested in doing it right.
How it works
Call coverage, without the complication
Custom
Setup
Tell us how you work, and we’ll take it from there. Our virtual receptionists build a custom script based on your language, tone, and procedures—so we sound just like you.
We answer your calls
Turn on coverage when you need it. You only pay for the time we’re actually speaking with your callers—no flat rates, no wasted minutes.
Information reaches you
Every call is handled with care, and the details go where you need them—fast. Whether it’s a lead, a client request, or an internal message, we make sure nothing slips through.
We work with the tools you already trust.
No need to change how you work—we’ll meet you there. From Calendly and Google Calendar to Clio, Rocket Matter, HubSpot, and Salesforce, we integrate smoothly to schedule appointments, support legal workflows, and keep your CRM in sync.
Plus, our intuitive dashboard provides real-time analytics and reporting, giving you actionable insights at a glance. With thousands of apps available via Zapier, chances are we already fit right in. And if we don’t yet integrate with your tools, we’ll make it happen.
See what clients are saying about Map Communications
Absolutely fantastic service so far. I have been working with Tracy Walker and everything has gone exactly as she told me in the onboarding process. Their agents follow their script we provided and everything has gone off without a hitch. Service is fairly priced and interface is extremely easy to work with.
Traci and everyone at Map Communications did an excellent job from their own boarding to handling the calls in a professional manner. Most people think I have my own secretary lol Thank you Map Communications, for Taking a load off my plate and doing an excellent job.
Map Communications is working great for us. I have always been taken care of by Traci, Mindy, Heather and Marshall. All of them are always responsive and very helpful.
This service has significantly improved my ability to manage tasks efficiently. I am able to complete the call and promptly add a note for future reference. If I needed additional information included in the data collection process, I simply contacted Traci, who was always responsive and helpful.
We have been working with MAP for several years, and I can't say enough about their process and customer support. The very best!