The First HITRUST Certified Answering Service
If you’re a plumber, you already know that your customers’ demands can be quite urgent. A leaky pipe or an overflowing toilet isn’t the kind of thing anyone wants to talk to an answering about, but it’s not always realistic to answer every 3:00 am phone call. So how can you stay responsive and accessible,… Read more »
Few businesses will dispute the importance of good customer service. Yet what often isn’t mentioned is how context dependent customer service is. We all expect less than stellar customer service at the DMV, and adjust our expectations accordingly. This means that a license clerk who is simply polite and competent might come across as delivering… Read more »
As a successful business, you’ll have to deal with certain problems and inefficiencies as you continue to grow. Whether you’re understaffed or looking for the right team to help your business continue down the path to success, there is one thing that you can check off your task list…having your phone calls answered! By partnering… Read more »
As a medical practitioner, you are well aware of the rapidly-growing number of compliance regulations you and your staff are expected to follow. As the medical profession evolves, and as technology becomes an increasingly important part of the medical industry, you and your staff will be hard-pressed to make your office as efficient as possible,… Read more »
We all want our customers to like us. Study after study has proven that customers buy from people (and companies) that they like. The problem that often arises is determining precisely the best way to gain the goodwill of your customers. Believe it or not, it is often seemingly minor changes that can have the greatest impact… Read more »
It’s 5pm and your receptionist heads out for the day, while you stay at the office to finish up some extra work and head on home. Yet, the phone keeps ringing while you’re there and even after you leave. You can’t answer every phone call. That would defeat the purpose of trying to get work… Read more »
You might not have considered attorney answering services before, but it’s something you should strongly consider. Think about the last time you were in court. How many calls came into your office during that time? While you probably have a receptionist there to take calls, what happens when she runs to the restroom, or takes her… Read more »
Small businesses are increasingly aware of the numerous benefits of an answering service. In addition to increasing a company’s ability to provide excellent customer service on a regular basis, answering services reduce the workload that employees face with regard to customer service calls. An after-hours answering service also helps in this regard, since calls often… Read more »
Business owners know that two things are truly inevitable: taxes, and the occasional unhappy customer. Even if your product is great and your customer service is spotless, it’s simply impossible to please everyone all of the time. While we can’t necessarily control outcomes, we can control the process used to resolve customer complaints — and speed is a major component of any… Read more »
For decades customer service and marketing have been entirely different balls of wax. What recently changed is the connectivity between technology, online, and consumers. People no longer have to write a strongly worded letter to the customer service department when something is not right. Today, they can simply log onto yelp.com and leave their reply for… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.