The First HITRUST Certified Answering Service
They say the customer is always right, but when you’ve got a grumpy guest on the phone, even the most patient among us can become frustrated. Unfortunately, though, unhappy customers are inevitable; even as you provide the best service possible, you’re bound to run into one sooner or later. While it might be impossible to… Read more »
Managers manage. Leaders lead. Contrary to popular belief, managers are not necessarily leaders and vice versa. To be a great leader, you need to make the mental leap from simply doing to actually leading. While rolling up your sleeves and pitching in on projects is often necessary, it’s important to make the distinction between collaboration… Read more »
Phones ringing off the hook can be a sign that a company is doing something right. Successful business owners juggling multiple phone conversations at a time often acknowledge it is time to bring on more staff as they realize how quickly their business is growing. Unfortunately, though, a constant barrage of phone calls can also… Read more »
Startups have an image problem. For every Uber or Airbnb, there are countless other startups hemorrhaging money and failing to deliver on promises. It can be difficult to overcome the stereotypes associated with unsuccessful startups. Images of companies started by Millennials in hoodies and sneakers may not exactly lend credibility to your brand. When people… Read more »
Using an after hours answering service can help remedy many of the challenges businesses face all while improving customer service and increasing sales. For many businesses, sales is an endless game of cat and mouse. If you aren’t careful, you can wind up getting lost in the chase and allow yourself to get distracted by… Read more »
How to Make an Awesome First Impression for About a Buck. As cliche as it may sound, you only get one chance to make a first impression, and if you blow that initial opportunity, then you just might not get second chance. Companies invest tens of thousands (and in some cases, millions) of dollars creating… Read more »
From appointment setting to converting cold leads into warm leads, our SMB answering service can help close more sales. Sales are the bedrock of every business. Without sales, even the best business is at risk of losing revenue and profitability. The challenge that many small businesses face is that they become so focused on operations… Read more »
Improve your business this New Year with the following resolutions. Believe it or not, 2018 is here! If you’re a small business owner, it is worth thinking about some resolutions for your business. After all, you probably spend a significant amount of time building and maintaining your business. So if there are any changes you’ve… Read more »
IMPROVE YOUR BUSINESS IN THE NEW YEAR BY STOPPING THESE BAD WORK HABITS. If you’re ready for a fresh start that will bring greater productivity, focus, and growth to your business, no matter what the size, check out these bad work habits you need to kick to the curb for good before ringing in the… Read more »
Get your business ready for the holiday season with the help of an overflow answering service and these helpful hints. With the holidays nearly upon us, it is worth taking some time to prepare your business ahead of time. Companies understand how important Q4 can be for their year-end bottom line, and taking measures to maximize… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.