The First HITRUST Certified Answering Service
You care about your customers and want to keep them satisfied. How can you guarantee, though, that you’re offering exceptional customer service every time you interact with a customer? The key lies in understanding the difference between reactive and proactive customer service. If you’re not sure you know why a proactive approach is the best… Read more »
With more and more business done virtually than ever before, customer service agents are often the literal voice of the company. In an ideal world, anyone answering a phone for your business should be well-trained, polite and friendly to callers. Unfortunately, even the most experienced of administrative workers can become frustrated and lose patience while… Read more »
America has always been a melting pot of cultures. Immigrants bring many important traditions with them when they move to the United States, with language being one of the most vital. English is still the most commonly spoken language, but 2010 Census data reveals that the use of a language other than English is up… Read more »
Nobody sets out to provide subpar customer service. As the saying goes, the road to hell is paved with good intentions. Good intentions, however, won’t undo an awkward customer service mistake or keep your customer from forsaking you for your competitor. Knowledge is power, though, so arm yourself with the facts: these are the seven… Read more »
Important branding lessons that your small business can learn from big businesses. When you think of large, successful companies like Apple and Amazon, you know exactly what defines each of those businesses. Apple is typically associated with innovative, functional and minimalist design under a premium pricing model, while Amazon is associated with speed, efficiency, and… Read more »
Maintain top-notch customer service this holiday season with the help of an overflow call answering service and these additional tips! It’s hard to believe, but the holiday season is upon us once again. For many businesses, the holiday season is the most important time of the year. Between holiday gift shopping, travel plans, and an… Read more »
Customer service – done well, it makes happy customers even more loyal while preventing displeased customers from taking their business elsewhere. Strong customer service is also essential to maintaining a good business reputation. Given the amplifying effects of today’s social media networks and online review sites, even one happy or angry customer can significantly move… Read more »
For hotel customers, there is perhaps nothing as frustrating than having to deal with an automated answering system that doesn’t address your needs. Many times, a machine just isn’t capable of answering your question or directing you where you need to go. For hotel owners, on the other hand, there is perhaps nothing as frustrating as… Read more »
In an ideal world, every customer would have all of their questions, comments, and concerns addressed directly by the owner of a company. Of course, in the real world this is neither feasible nor desirable which is why customer support is frequently conducted by customer services agents via telephone. That being said, customer support is… Read more »
If you run a successful business, chances are that you already know the importance of phone interactions. Customers love speaking to a live person, they appreciate when their call is answered promptly and they like when they can provide a detailed message – are you able to provide this level of service at all times… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.