Chicago Answering Service

MAP Communications is an industry expert offering Chicago based businesses the best affordable pricing on live 24 hour answering service and call center support. We hire and train the best people with a passion for service and then pair them with our state of the art technology to better serve our clients. We’re also Chicago’s leading answering service provider when it comes to having the widest range of industry expertise. Whether your company consists of medical professionals, attorneys and lawyers, HVAC contractors, property managers, colleges and universities, or even government, MAP Communications has the expert staff and experience to meet your requirements!

Why Choose MAP?

When it comes to Chicago answering services, MAP Communications stands out as the top choice for exceptional customer support. With 24/7 availability, you’ll never miss a call, even after hours. Our experienced virtual receptionists provide customizable solutions to enhance your reputation with every interaction.

24/7 Availability

• Our operators work night and day to ensure there’s always a friendly, helpful voice at the end of the line, no matter the hour.

Lead Qualification

• Cut through the noise with our lead qualification services. We’ll vet each lead and forward on the calls that meet your high standards.

Fully HIPPA Compliant

• We know how important it is to handle patient data with care. Each of our virtual receptionists is trained with HIPAA compliance in mind.

Fast & Reliable Pickup

• Our team answers calls quickly, minimizing wait times for an elevated caller experience. Your callers receive the prompt attention they deserve every time, thanks to our Chicago answering services for businesses.

How Do Map Answering Services Work?

Step 1: Get Set Up In Minutes:

Instantly connect with Chicago’s 24/7 answering service Whether your business is in the Loop, bustling River North, or a nearby suburb like Oak Park or Evanston, our dedicated team makes it easy to get started with solutions tailored to your unique needs. We’ll craft a custom script that reflects your brand and begin answering your calls immediately.

Step 2: We Answer Your Calls:

No matter the time or place, our virtual receptionists in Chicago reflect the same friendly greetings and professional etiquette as your own team, ensuring a seamless experience for your callers.

Step 3: We Get the Information to Where It is Needed:

Whether it’s a routine question or an urgent message, our team ensures details are routed appropriately. You’ll also have the option to monitor the conversations we handle with your callers. With CogniSent, you can review caller requests anytime, even from your personal device.

Featured Chicago Answering Services:

• Call Centers
• Virtual Reception
• Appointment
• After Hours Answering
• Bilingual Answering
• Call Screening
• Call Routing
• Inbound Calls
• Emergency Services
• Technical Help Desk

Virtual Receptionist Services

Looking for a reliable answering service in Chicago? Our virtual receptionist services provide 24/7 support for businesses citywide, handling scheduling, customer inquiries, and urgent messages. With a Chicago-based service, your callers always reach a professional representative, ensuring smooth, on-brand interactions without the cost of full-time staff. It’s a flexible solution that helps you stay connected and responsive, whether you’re in the Loop, River North, or beyond.

After-Hours Call Answering

After-hours call answering can make a big difference for businesses looking to stay responsive outside the typical 9-to-5. With MAP’s answering services in Chicago, you don’t have to worry about missing calls once your team heads home. Our professional receptionists are ready to handle inquiries, take messages, or forward urgent calls, making sure every customer interaction is covered, even after hours.

Our 24/7 answering service in Chicago offers an easy way to keep customers happy and engaged, providing that extra support without requiring your staff to stay late. For Chicago businesses, after-hours answering services ensure you’re there for customers around the clock, helping you maintain a strong, reliable presence.

Bilingual Answering Services

Bilingual answering services can be a game-changer for businesses serving diverse communities. With a call center in Chicago that offers bilingual support, you can connect with a broader range of customers by accommodating both English and Spanish speakers.

Bilingual receptionists also help ensure that every caller feels comfortable and understood. Whether handling inquiries, taking messages, or addressing urgent needs, a bilingual call center in Chicago allows your business to provide exceptional, inclusive service for everyone who reaches out.

Take Back Your Business

MAP Communications is the extra muscle your company needs to hold the weight of all those phone calls while you focus your time, talent, and resources on the areas of the business that demand your attention for success. With MAP, you get the cost efficient, 24 hour phone answering solution your Chicago business needs. Still unsure how MAP can make the difference for your company? We’ve put together a shortlist of just a few ways MAP helps clients improve the efficiency and focus of their company by helping manage the direct customer service communications.

5 Ways MAP Chicago Answering Service Helps You Take Back Your Business:

1. MAP’s Live Receptionists become your front line of defense against distracting calls
   A single call with a customer can become a huge distraction from your daily priorities. Five minutes quickly becomes twenty. After the call is over, you find yourself trying to refocus on what you were working on in the first place. Now it has taken you thirty minutes just to get back to where you were before the phone rang. And then it rings again. With MAP’s team of live professionals, your customers get the care and attention they deserve without being at the expense of your productivity.
2. Reduce employee costs, freeing up critical capital
   Employees are expensive. Successful business owners tend to only hire employees when they have identified critical needs of the business that cannot be fulfilled any other way. Answering phone calls can be critical, but it can also be a fluctuating need. Rather than putting this fluctuating distraction on your existing team or expanding your employee base to fill the need, MAP Communications Chicago answering service can be that flex resource that meets your demand at an affordable cost that reflects your true volume.
3. Cooperatively create your customer service response processes
   Your requirements are unique. Your customers are unique. Your processes and how you handle each type of situation should be unique as well. Work with our team to build a set of scripts and processes that fit how you want your company to function and how you want your customers to be treated with a branded phone experience that is sure to impress.
4. Professional and reliable customer service
   When you are running an entire company, you can’t expect to be on top of your game 24/7 when you answer a customer call. Nor can you be expected to handle every call around the clock. With MAP, that is our core priority. With professional and reliable customer service being at the forefront of our focus daily (and nightly), you can expect that your customers will have a consistently professional experience with staff trained to handle customer issues.
5. Transparent accountability via reporting and recordings
   We measure success through transparent accountability with our clients. Your MAP rep can go over the use of our online message and account management tools with you to demonstrate how your team is performing. Help set and monitor expectations. We know we are most successful when we are accountable for our actions and responsible for our results.

Considering Moving Your Business To Chicago?

Some things you should know about doing Business in America’s 3rd Largest City:

Local Market Advantages

With a population of over 2.7 million consumers, Chicago was named the fourth most important business center in the world in the MasterCard Worldwide Centers of Commerce Index.  The city has also been rated as having the most balanced economy in the United States, due to its high level of diversification.

Local Benefits For All Industries

The Chicago metropolitan area has the third largest science and engineering workforce of any metropolitan area in the nation.  Banking, printing, food processing and convention hosting are also major players in its economy. From web startup companies like Orbitz & Groupon all the way to global giants like GE and McDonalds, companies have been locating themselves in Chicago for the many benefits the city has to offer for businesses of all sizes. Some of these benefits include: large business customers, federal research dollars and a large hiring pool fed by the area’s universities, just to name a few.

What All Industries Need

These industries and businesses require the use of a high quality Chicago outsourced call center and answering service. A live 24 hour telephone answering service in Chicago is mission-critical for a small business that wants to continue to generate revenue after hours or during the day by way of a virtual receptionist. Having an emergency call center or answering service in the medical profession goes without saying, but having a local answering service as a small business owner is just smart business.

Answering Service in Chicago, IL and the Surrounding Communities

Area Codes: 312, 773, 872, 847, 708, 224

Zip Codes: 60601, 60602, 60603, 60604, 60605, 60606, 60607, 60608, 60609, 60610

We provide live Illinois answering services all throughout the state. Here are some other IL markets we serve: Aurora, Cicero, Elgin, Joliet, Naperville, Peoria, Springfield, Rockford, Waukegan

Contact us today to learn more about our Live Chicago Answering Service, or to get your free trial started.