The First HITRUST Certified Answering Service
Running a business is no small feat, especially if you strive to provide top-notch customer service around the clock. Have you ever felt overwhelmed by the constant flow of phone calls, emails, and inquiries? Or maybe you’ve missed out on potential opportunities because… Read more »
In the HVAC industry, customer demand varies as dramatically as the seasons themselves. While the summer and winter months are often bustling with new business, the spring and fall months may run a bit slower. Of course, HVAC emergencies know no off-season, which is why it’s important to offer 24/7 support to customers. For small… Read more »
Any job can be frustrating if you don’t have the right tools. Anyone who has ever attempted a DIY project without the necessary ingredients can assure you of this fact. The same principle applies to customer service. When it comes to keeping customers happy, the task is made infinitely easier with the proper tools. Inadequate… Read more »
Wouldn’t it be great if all legal matters occurred between the hours of 9am and 5pm at a perfectly even pace throughout the day? Clients could speak with someone in your office during those hours that it is fully staffed, and there wouldn’t be any need for an answering service to handle periods of… Read more »
Are you prepared to help your clients, tenants and customers in the face of an emergency? In most cases, the answer is no. While we often consider how to best prepare for a hurricane or snow storm at home, we rarely factor in how our customers will fare without our services. When customers need your… Read more »
When a customer calls a business, they are looking for a personal connection. Speaking with a knowledgeable representative helps the customer feel confident about their purchase. For many businesses, time spent speaking with customers and taking orders is vital to their company’s success. In addition to building connections with their customers, it provides them with… Read more »
The modern veterinary practice looks much different than their counterparts twenty or thirty years ago. Greater reliance on technology has meant major changes on both the administrative and the animal care sides of modern practices. Because we now live in an ultra-connected society, pet owners expect quick service at virtually any time of day. Better… Read more »
They say the customer is always right, but when you’ve got a grumpy guest on the phone, even the most patient among us can become frustrated. Unfortunately, though, unhappy customers are inevitable; even as you provide the best service possible, you’re bound to run into one sooner or later. While it might be impossible to… Read more »
A medical answering service can help your practice provide better patient care and remain HIPAA-compliant. The past several years have been volatile for the medical field. From frequently-changing government regulations to a growing number of retiring baby boomers, it’s more important than ever to consider an answering service for your medical office. 24/7 Availability Even… Read more »
Enjoy the holidays this season with the help of a call answering service. If you run a business–whether it’s a hotel, medical practice, or offer a service as a contractor, chances are that you spend part of each holiday season fielding emergency calls from customers, or even staff. This year, you can actually enjoy the… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.