The First HITRUST Certified Answering Service
In an ideal world, every customer would have all of their questions, comments, and concerns addressed directly by the owner of a company. Of course, in the real world this is neither feasible nor desirable which is why customer support is frequently conducted by customer services agents via telephone. That being said, customer support is… Read more »
As your business continues to grow, you’ll need some help to manage your customer service without going over budget. Looking for 5 quick tips to grow your business without investing too heavily? Read on! Use an Answering Service By partnering with an answering service, you can grow your business without breaking the bank. Answering service staff… Read more »
Do you have at least one person dedicated to answering phone calls at your organization? If so, do you have a clear idea of how many customers call each day, let alone how long it takes for someone to answer their calls? Knowing the answers to these questions or simply realizing that you lack sufficient… Read more »
Handling customer calls is one of the key aspects of running a successful business. Keeping customers happy means that they will stay with your company longer, and could ultimately refer significant amounts of new business over time. Of course, as a company grows, it often becomes unrealistic for existing employees to handing the always-increasing number… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.