The First HITRUST Certified Answering Service
Any job can be frustrating if you don’t have the right tools. Anyone who has ever attempted a DIY project without the necessary ingredients can assure you of this fact. The same principle applies to customer service. When it comes to keeping customers happy, the task is made infinitely easier with the proper tools. Inadequate… Read more »
There’s perhaps nothing more valuable than a customer’s trust. It’s what drives them to give your services a try, to recommend you to friends and to keep coming back time and time again. There’s no better way to earn and maintain that trust than through branding. While the colors, fonts and tone you use in… Read more »
The modern veterinary practice looks much different than their counterparts twenty or thirty years ago. Greater reliance on technology has meant major changes on both the administrative and the animal care sides of modern practices. Because we now live in an ultra-connected society, pet owners expect quick service at virtually any time of day. Better… Read more »
Many entrepreneurs pride themselves on their work ethic. In many cases, that hustle is the reason why they have been so successful in their industry: a fast pace can mean getting ahead of the competition and securing business for the long term. Unfortunately, though, this fast pace can also lead to burnout. Business owners and… Read more »
No matter how you might feel about your job, even the best careers can feel a little tedious at times. When you go into the same office to do the same tasks with the same colleagues day after day, things are bound to get stale. Staying motivated can be even more challenging when you have… Read more »
Startups have an image problem. For every Uber or Airbnb, there are countless other startups hemorrhaging money and failing to deliver on promises. It can be difficult to overcome the stereotypes associated with unsuccessful startups. Images of companies started by Millennials in hoodies and sneakers may not exactly lend credibility to your brand. When people… Read more »
Using an after hours answering service can help remedy many of the challenges businesses face all while improving customer service and increasing sales. For many businesses, sales is an endless game of cat and mouse. If you aren’t careful, you can wind up getting lost in the chase and allow yourself to get distracted by… Read more »
How to Make an Awesome First Impression for About a Buck. As cliche as it may sound, you only get one chance to make a first impression, and if you blow that initial opportunity, then you just might not get second chance. Companies invest tens of thousands (and in some cases, millions) of dollars creating… Read more »
From appointment setting to converting cold leads into warm leads, our SMB answering service can help close more sales. Sales are the bedrock of every business. Without sales, even the best business is at risk of losing revenue and profitability. The challenge that many small businesses face is that they become so focused on operations… Read more »
Improve your business this New Year with the following resolutions. Believe it or not, 2018 is here! If you’re a small business owner, it is worth thinking about some resolutions for your business. After all, you probably spend a significant amount of time building and maintaining your business. So if there are any changes you’ve… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.