The First HITRUST Certified Answering Service
Our world relies on virtual communication more than ever before. While many of us catch up with friends and family over the phone on occasion, most of our communication takes place in instant messenger apps, text messages, and via email. Phone calls are becoming more and more old-fashioned – and much of the traditional phone… Read more »
America has always been a melting pot of cultures. Immigrants bring many important traditions with them when they move to the United States, with language being one of the most vital. English is still the most commonly spoken language, but 2010 Census data reveals that the use of a language other than English is up… Read more »
Nobody sets out to provide subpar customer service. As the saying goes, the road to hell is paved with good intentions. Good intentions, however, won’t undo an awkward customer service mistake or keep your customer from forsaking you for your competitor. Knowledge is power, though, so arm yourself with the facts: these are the seven… Read more »
Many entrepreneurs pride themselves on their work ethic. In many cases, that hustle is the reason why they have been so successful in their industry: a fast pace can mean getting ahead of the competition and securing business for the long term. Unfortunately, though, this fast pace can also lead to burnout. Business owners and… Read more »
Growth is important for any company. For many ophthalmologists, optometrists and opticians, though, creating growth goals for their business hasn’t gotten the attention it deserves. While it’s great to focus on the quality of service you’re providing patients, it’s also critical to reflect upon what is working, what isn’t, and why. In order to survive… Read more »
Managers manage. Leaders lead. Contrary to popular belief, managers are not necessarily leaders and vice versa. To be a great leader, you need to make the mental leap from simply doing to actually leading. While rolling up your sleeves and pitching in on projects is often necessary, it’s important to make the distinction between collaboration… Read more »
How to Make an Awesome First Impression for About a Buck. As cliche as it may sound, you only get one chance to make a first impression, and if you blow that initial opportunity, then you just might not get second chance. Companies invest tens of thousands (and in some cases, millions) of dollars creating… Read more »
Important branding lessons that your small business can learn from big businesses. When you think of large, successful companies like Apple and Amazon, you know exactly what defines each of those businesses. Apple is typically associated with innovative, functional and minimalist design under a premium pricing model, while Amazon is associated with speed, efficiency, and… Read more »
From appointment setting to converting cold leads into warm leads, our SMB answering service can help close more sales. Sales are the bedrock of every business. Without sales, even the best business is at risk of losing revenue and profitability. The challenge that many small businesses face is that they become so focused on operations… Read more »
When you’re a small business owner or an entrepreneur running a startup, it’s natural to assume an enormous amount of responsibility. After all, the business is your baby, and it’s hard to resist the impulse to stay involved in every aspect. Yet assuming too much responsibility can cause problems. If you’re over-scheduled or spread too thin, you won’t… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.