The First HITRUST Certified Answering Service
In the HVAC industry, customer demand varies as dramatically as the seasons themselves. While the summer and winter months are often bustling with new business, the spring and fall months may run a bit slower. Of course, HVAC emergencies know no off-season, which is why it’s important to offer 24/7 support to customers. For small… Read more »
Our world relies on virtual communication more than ever before. While many of us catch up with friends and family over the phone on occasion, most of our communication takes place in instant messenger apps, text messages, and via email. Phone calls are becoming more and more old-fashioned – and much of the traditional phone… Read more »
Any job can be frustrating if you don’t have the right tools. Anyone who has ever attempted a DIY project without the necessary ingredients can assure you of this fact. The same principle applies to customer service. When it comes to keeping customers happy, the task is made infinitely easier with the proper tools. Inadequate… Read more »
America has always been a melting pot of cultures. Immigrants bring many important traditions with them when they move to the United States, with language being one of the most vital. English is still the most commonly spoken language, but 2010 Census data reveals that the use of a language other than English is up… Read more »
Nobody sets out to provide subpar customer service. As the saying goes, the road to hell is paved with good intentions. Good intentions, however, won’t undo an awkward customer service mistake or keep your customer from forsaking you for your competitor. Knowledge is power, though, so arm yourself with the facts: these are the seven… Read more »
GIVE YOUR COMPANY THE HELP IT NEEDS TO GROW WITH A SMALL BUSINESS ANSWERING SERVICE. Running a small business can be an exhilarating challenge, but it’s important to know when to reach out for help and support. If you’re experiencing any of the following problems, it may be time to hire a small business answering… Read more »
IMPROVE YOUR BUSINESS IN THE NEW YEAR BY STOPPING THESE BAD WORK HABITS. If you’re ready for a fresh start that will bring greater productivity, focus, and growth to your business, no matter what the size, check out these bad work habits you need to kick to the curb for good before ringing in the… Read more »
Don’t Make These Mistakes When Searching For The Right Virtual Receptionist To Help Upgrade Your Business’ Customer Service. Taking the step to hire a virtual receptionist can be a great move for your business. Leveraging the power of professional call center team can free up your staff’s time and energy to focus on current customers,… Read more »
Get your business ready for the holiday season with the help of an overflow answering service and these helpful hints. With the holidays nearly upon us, it is worth taking some time to prepare your business ahead of time. Companies understand how important Q4 can be for their year-end bottom line, and taking measures to maximize… Read more »
Maintain top-notch customer service this holiday season with the help of an overflow call answering service and these additional tips! It’s hard to believe, but the holiday season is upon us once again. For many businesses, the holiday season is the most important time of the year. Between holiday gift shopping, travel plans, and an… Read more »
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