The First HITRUST Certified Answering Service
Clear communication is at the heart of every great customer experience. Without open lines of communication, customers and staff alike may grow frustrated, confused, and eager to end the conversation. While you might offer stellar communication in English, our nation is growing increasingly diverse. Fail to speak with customers in their preferred language and you… Read more »
The customer experience is more important than ever before. Increased globalization means consumers have no shortage of options to choose from when they’re in the market for products and services. In many cases, the customer experience is the only thing setting one business apart from another. Given the importance of customer service, it’s no surprise… Read more »
A good receptionist can be hard to find. Demand for these administrative professionals extends to virtually every industry on the planet. From doctor’s offices to law firms and beyond, there are stellar receptionists behind successful businesses everywhere. Of course, hiring a quality administrative worker can be a challenge. Even the most talented receptionists won’t be… Read more »
The success of your business is intrinsically linked to customer satisfaction levels. Low rates of satisfaction make for poor retention and loyalty from customers. Low satisfaction is also sometimes a sign of bad customer service. Customer service greetings are more powerful than you might realize as they determine how well every interaction begins. With the… Read more »
Communication is the key to every successful relationship. Marriages, friendships, and professional relationships alike all depend on the successful communication of wants and needs. Too often, though, communication grinds to a halt because of language barriers. As our country grows more and more diverse, business owners are working to overcome customer service language barriers. Here… Read more »
Pop quiz: what do happily married couples, hostage negotiators and emergency room nurses all have in common? The answer might surprise you! These seemingly disparate types of people all share one common trait: they’re great communicators. The ability to listen, interpret, and respond accordingly is prized in both personal and professional relationships for a reason:… Read more »
America has always been a melting pot of cultures. Immigrants bring many important traditions with them when they move to the United States, with language being one of the most vital. English is still the most commonly spoken language, but 2010 Census data reveals that the use of a language other than English is up… Read more »
If your business serves a diverse community, are you confident that you’re doing your part to effectively communicate with your clientele? Standing apart from the competition can help your business succeed, so partner with MAP Communications and we can provide a bilingual answering service to facilitate communication with a variety of customers. Better Customer Service… Read more »
Small businesses are increasingly aware of the numerous benefits of an answering service. In addition to increasing a company’s ability to provide excellent customer service on a regular basis, answering services reduce the workload that employees face with regard to customer service calls. An after-hours answering service also helps in this regard, since calls often… Read more »
Spanish Call Answering Services: Why Your Business Needs It It might not come as a surprise that Spanish is the second most spoken language in the United States. What might be more surprising is that with close to forty-million Spanish speakers in both Hispanic and non-Hispanic families, the US is now home to the fifth-largest… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.